CUSTOMER PROTECTION

Cancellation & Refund

Updated 23 August 2026

1. Before confirmation

A booking request that has not been confirmed may be withdrawn without a rental cancellation charge. If a bank transfer was requested, contact BLAXCAT RIDE immediately and include the booking reference.

2. Customer cancellation

A cancellation made at least 24 hours before the scheduled pickup will qualify for a full refund. A later customer cancellation may be charged up to one rental day, but never more than the confirmed booking total.

3. Supplier inability

If BLAXCAT RIDE or its approved supplier cannot provide the confirmed vehicle or an agreed replacement, the customer will receive a full refund.

4. Refund processing

Approved refunds will be submitted to the original payment method. Bank and card-network processing time may apply after submission. The final refund status and reference will be recorded for customer support.

5. Request channel

Cancellation and refund requests may be sent to theblaxcat@gmail.com. Include the booking reference but do not send passwords, PINs or full payment credentials.